FAQs

Do you do custom orders?

Yes! We do commission work for art prints. We also do event sign for local customers. Please see the Commission page to check out samples of our work & fill out the form on our Contact Us page, to ask for a quote.

Where do you ship from?

All of our products are shipped from Surrey, BC, Canada 
(all prices are in CAD)

How long does it take for my orders to be shipped?

Orders are shipped out 1-3 business days from when the order was placed. Note that delivery times may vary per location.

Do you ship to the US?

Yes! Please keep in mind that it may take longer to ship due to customs (and the current COVID-19 situation)

How much is shipping?

For Canadian orders - flat rate of $5 and free shipping with any order $50+

For US orders - flat rate of $10 and free shipping with any order $100+

I live in the Lower Mainland too! Do you deliver?

Yes! We offer free delivery and free pick-up for orders made within the Lower Mainland - choose this option when you check out!

My order came damaged, what do I do?

Oh no! We are so sorry to hear that. We take great care in packaging items to avoid these situations but mistakes can & do happen. Please send an email ASAP with an image of the damage to kiligraphyco@gmail.com so that we can resolve this issue!

 

Your question not answered? Head over to our Contact Us page and reach out. We will answer inquiries within 2 business days.